Refund policy
14 days, no reason needed
If an app does not do what you hoped, ask for a full refund within 14 days of the purchase date. You do not have to explain why, though it helps us to hear what went wrong. This applies to every paid app on this site, including Policywright. The free game costs nothing and so has nothing to refund.
Read this before you buy
One of the apps needs something you pay for separately, and a refund cannot cover it:
- Policywright needs an API key from the model provider you choose, on your own account.
The licence buys the app; those API calls are yours. We cannot see them, bill them or refund them. The app page says this before checkout, and the app says what it needs without a key — which is: it opens, but it cannot work.
Check the requirements on the app page too: macOS version, Apple silicon, and anything else that would stop it running on your machine.
How to ask
Any one of these, whichever is easiest:
- Reply to the receipt email Paddle sent you, and say you want a refund.
- Look the order up at paddle.net with the email address you paid with, and request it there.
- Email [email protected] from the address you paid with. We pass the request to Paddle.
Paddle processes the refund because Paddle is the seller of record. The money returns to the payment method you used; how quickly it appears depends on your bank or card issuer, usually five to ten business days.
What happens to the licence
A refunded key is marked refunded, and the app stops accepting it at its next licence check — at launch, or when you press Check again in Settings. Anything you already made with the app is yours to keep and stays on your disk; the app itself is what locks.
After 14 days
If something is genuinely broken — the app will not start on a Mac it says it supports, or a documented feature does not work and we cannot fix it — write to us even after the 14 days. We look at those cases one by one, and we would rather fix the app than argue about the calendar.
Your statutory rights
This policy does not limit any right you have under the consumer law of the country where you live, including the right to withdraw from a distance purchase. Where those rights are stronger than this policy, they win.
Contact
[email protected] — a person reads it, usually the same one who wrote the app.